Can I keep my business phone number?
Yes. Your number stays the same. You forward calls to the AI receptionist, either all the time, only after hours, or only when you don't pick up. If you prefer, we can set you up with a new local number instead.
Does it sound robotic?
Today's AI voices sound much more natural than old phone menus, and callers can talk normally instead of pressing buttons. It isn't perfect. Some callers will be able to tell it's AI, and it will tell anyone who asks. That's why you hear it on test calls and approve it before it goes live.
What if a caller wants to talk to a real person?
It transfers the call to you or your team based on rules you choose, for example urgent issues, existing customers or anyone who asks for a person. If nobody picks up, it takes a detailed message and sends it to you right away.
Are calls recorded? Do callers know?
Calls are recorded and transcribed so you can review them. The receptionist tells callers at the start of the call that it's recorded.
How does appointment booking work?
We connect your calendar or booking software. During the call, the receptionist checks open times, books the slot and sends the caller a confirmation. Booking is included in the Standard and Busy plans, with the Booking & Integration setup.
What happens to the caller's information?
Each caller's name, number, reason for calling and a call summary are saved to your CRM and sent to you by text or email. You own your customer information.
What if I go over my minutes?
Extra minutes are $0.45, $0.40 or $0.35 per minute depending on your plan. We alert you before you reach your limit, and you can change plans at any time.
Is there a contract?
There's a 3-month starter term, then it's month-to-month. The setup fee is due at kickoff and the monthly fee is billed in advance. Pay annually and you get 2 months free.
How long does setup take?
It depends on how much you want connected. A basic receptionist is quicker than one with booking and a CRM. We'll give you a timeline on the discovery call.
Do you work with medical or dental offices?
Healthcare practices need a HIPAA-compliant setup, which costs more. We quote those separately, so get in touch and we'll talk it through.